FAQ

SOY WAX

There are several benefits to using soy wax for your candles, including:

• Natural wax derived from soybeans, making it a renewable resource
• Non-toxic, free from harmful chemicals commonly found in paraffin wax
• Slower burn rate, resulting in longer lasting candles
• Minimal soot production, making it a cleaner burn compared to other waxes
• Supports local farmers who grow soybeans
• Suitable for people with allergies as it produces less irritants
• Unique finish: After burning for a while, soy wax can create a unique, uneven texture. This is normal and doesn't affect the quality of the candle. Simply trim the wick and light it again for continued use.

CANDLE CARE CAUTION

To ensure the safe and optimal use of your Euphoric Collections candle, please follow these important candle care instructions:

1. Light candle on a safe, flat, clean surface away from debris and drafts.
2. Always trim your wick 1/4 inch before every burn.
3. ALWAYS allow the top of the candle to reach a full melt pool before extinguishing.
4. DO NOT burn the candle around flammable objects.
5. DO NOT move the candle when lit.
6. DO NOT leave the candle unattended.
7. DO NOT put any liquid into the candle.
8. DO NOT burn the candle for more than 3-4 hours at a time.
9. When only 1/4 of the wax remains, it's time to say goodbye. Don't worry! You can always purchase a new candle from Euphoric Collections. See you soon!

By following these guidelines, you can enjoy a safe and enjoyable candle-burning experience. If you have any questions or concerns, please don't hesitate to contact us.

 

FAQ

How long does shipping usually take?

Our standard shipping time is 3-5 business days within the United States. However, during busy periods, such as holidays, shipping times may be slightly longer. We do offer expedited shipping options for an additional fee.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal. You have the option to pay in four with Shop Pay.

 

Do you offer international shipping?

Unfortunately, we do not offer international shipping at this time. However, we are working on creating this as an option for all of our international customers.

 

Can I customize the scent of my candle?

Unfortunately, we do not offer custom scents at this time. However, we have a wide variety of scents to choose from, and we are constantly adding new scents to our collection.

 

How do I care for my candle?

To ensure the best burn quality and scent throw, we recommend trimming the wick to ¼ inch before each use. Keep the candle away from drafts, and burn it for no more than 4 hours at a time. Always supervise the candle when burning, and keep it out of reach of children and pets.

 

What should I do if my candle arrives damaged?

If your candle arrives damaged, please contact us within 48 hours of receiving your order. We will do our best to replace the item or offer a refund. Please include photos of the damaged item and the packaging when contacting us.

 

How long do your candles typically burn for?

The burn time of each candle is indicated in the product description on our website. Generally, our candles burn for around 25+ hours, depending on the size and fragrance.

 

What kind of wicks do you use?

We use both cotton wicks and wooden wicks in our candles. We believe that cotton wicks provide a clean and even burn, while wooden wicks offer a unique crackling sound and warm ambiance. Both types of wicks are made from natural materials and are safe and healthy for you and your home. We carefully select the appropriate wick for each candle based on its size and fragrance to ensure the best possible burn experience. 

How do you source your materials?

We take pride in using locally sourced materials whenever possible, as well as supporting other small to mid-sized businesses in our supply chain. Our candles are made with 100% natural soy wax and premium fragrance oils, which are free of phthalates, parabens, and sulfates.

 

Are your candles vegan or cruelty-free?

We are committed to using only vegan and cruelty-free ingredients in our candles. None of our products or raw materials are tested on animals, and we do not use any animal-derived ingredients in our formulations.

Do you offer wholesale options?

If you're interested in purchasing our candles for resale, we offer wholesale pricing and custom branding options. Please visit our wholesale tab on our website for more information.

How can I get in touch with customer service?

We strive to provide excellent customer service and are always happy to assist with any questions or concerns. You can reach our customer service team via email at hello@euphoricco.com. We typically respond within 2 business days, but please allow up to 72 hours for a response during busy periods.

If you have trouble with your order please contact :  support@euphoricco.com